Quotes By W. Edwards Deming

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

If you do not know how to ask the right question, you discover nothing.

If you can't describe what you are doing as a process, you don't know what you're doing.

When a system is stable, telling the worker about mistakes is only tampering.

Quality is everyone's responsibility.

Lack of knowledge... that is the problem.

It is not necessary to change. Survival is not mandatory.

Learning is not compulsory... neither is survival.

Innovation comes from the producer - not from the customer.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

The result of long-term relationships is better and better quality, and lower and lower costs.

Any manager can do well in an expanding market.

It is not enough to do your best; you must know what to do, and then do your best.

You should not ask questions without knowledge.

The emphasis should be on why we do a job.

Whenever there is fear, you will get wrong figures.

Hold everybody accountable? Ridiculous!

All anyone asks for is a chance to work with pride.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Eliminate numerical quotas, including Management by Objectives.

You can not define being exactly on time.